Service that fits your business needs.

Full Service is Zent’s premium end-to-end plan. Zent installs the leased appliance on site, carries out on-site service and maintenance, designs or matches your scent, supplies the fragrance oil, and assigns a personal service manager. Technology upgrades, the 24/7 support line and an unlimited appliance warranty are included.

Value Service offers complete support with a personal service manager. It includes the leased Zent appliance, scent design and matching, fragrance oil supply, technology upgrades, the 24/7 support line and an unlimited appliance warranty. Installation and on-site service are not part of this plan; support is handled by your service manager, by email or through the dedicated hotline.

Get & Scent is plug and play. You lease Zent’s technology and manage the solution independently, with access to the 24/7 support line and a one-year appliance warranty. Scent design, fragrance oil supply and on-site visits are not included.

Under Full Service and Value Service, scent design and matching are included. You can choose a fragrance from Zent’s library or develop a signature scent with renowned perfume designers, guided by the character of your brand and the way your space is used. Output and intensity are calibrated to the space, and fragrances can be changed for seasonal or brand-led reasons as your program evolves.

Day-to-day care is simple. With HVAC cold-air diffusion, the only routine maintenance is replacing the fragrance oil bottle, and the building’s fan must be set to ON rather than AUTO during scenting hours. Full Service covers refills and system inspection through on-site visits; Value Service supplies the fragrance oil and coordinates support through your personal service manager. Every service plan comes with a guaranteed 24-hour response time, with on-site and remote maintenance services available.